Frequently Asked Questions
How do I get wholesale prices?
If you're a wholesaler or retailer, we offer special pricing and custom packages tailored to your business needs. Reach out to our customer support team to receive a personalized quote with discounted rates designed just for you.
How do I place an order?
Placing an order with The Products Boxes is simple and hassle free. Our team is available around the clock to assist with your packaging needs. Whether you need a custom design or want to explore existing templates, our experts are here to help and your first design sample is completely free.
Here’s how to get started in just four steps:
- Request a custom quote
- Send us your requirements or upload your artwork
- Review and approve your digital proof
- Confirm your order with payment and we’ll handle the rest, delivering straight to your door
Our sales team will stay in touch throughout the process to ensure a smooth and timely experience.
Can i have printing on the inside and outside of the box?
Yes you can choose to print on the outside, inside, or both surfaces of your packaging. This applies to Mailer Boxes, Shipping Boxes, and our unique Tuck Top style. Currently, product boxes are limited to exterior printing only.
For Mailer Boxes, you can use our online 3D design tool to customize the interior. If you’re working with Shippers or Tuck Tops, we’ll need a 2D dieline file for both sides to process your order as a custom print. Prefer using Illustrator? You’re welcome to submit your Mailer Box design using our 2D template as well.
What choices affect my pricing?
Our large scale production capabilities allow us to offer some of the most competitive prices in the custom packaging industry. Your final cost depends on five key factors: box dimensions, style, material, ink coverage, and order quantity larger orders benefit from bulk pricing discounts.
What happens after I place my order? Do I get a proof before printing?
Once your order is placed, our expert team at The Products Boxes will carefully review your design for any technical issues. Within 24 hours, you’ll receive a 2D digital proof via email for your approval. If adjustments are needed, you can easily leave feedback on the proof page, and our team will work with you to finalize the design before moving forward with printing.
What is your standard turnaround time?
Our typical production lead time is 8 to 10 business days after you approve the final specification sheets. We ensure every detail is confirmed before printing to deliver accurate, high-quality packaging on schedule.